Company Name : Wipro
Designation : Customer Support Executive
Experience : Freshers
Qualification : M.Com, BBA/BBM, MA, BSc, BCA, BE/B.Tech, MSc, B.Arch, B.Com, BA, MCA
Location : Pune
Salary : 17000 - 32000 Rs Per Month
Job Details :
#Handling calls for Telstra Technician and Case Manager’s to resolve customer issues with Fixed landline and Internet service.
#End to end trouble shooting on NTD (network termination device) and HNG (Home network gateway) Modem /Routers.
#Helping customer to set password for the routers.
#Connecting their Landline phones to the modem wired as well as wireless using Gigaset phones by setting Wi-Fi connection with wireless routers and modem.
#Giving first call resolution by Activating the incoming calls once the connection are proper and if the customer is able to browse internet and also make calls from the phone connected to modem .
#If the issues are still not resolve then getting it resolved by calling onshore escalation to seek help in getting customer or technician issues resolved providing FCR (first call resolution)
#Activation -Deactivation of ADSL and POTS Services
#Assigning network path,PGS (pair gain System).
#Programming the network and assigning the orders to field tech for jumpering
Apply Mode : Online
Last Date : 08th April 2016
Note: Open Below Link and Register Only 2015,2016,2017 freshers
Registration Link : Click Here
For More Details : Click Here
Designation : Customer Support Executive
Experience : Freshers
Qualification : M.Com, BBA/BBM, MA, BSc, BCA, BE/B.Tech, MSc, B.Arch, B.Com, BA, MCA
Location : Pune
Salary : 17000 - 32000 Rs Per Month
Job Details :
#Handling calls for Telstra Technician and Case Manager’s to resolve customer issues with Fixed landline and Internet service.
#End to end trouble shooting on NTD (network termination device) and HNG (Home network gateway) Modem /Routers.
#Helping customer to set password for the routers.
#Connecting their Landline phones to the modem wired as well as wireless using Gigaset phones by setting Wi-Fi connection with wireless routers and modem.
#Giving first call resolution by Activating the incoming calls once the connection are proper and if the customer is able to browse internet and also make calls from the phone connected to modem .
#If the issues are still not resolve then getting it resolved by calling onshore escalation to seek help in getting customer or technician issues resolved providing FCR (first call resolution)
#Activation -Deactivation of ADSL and POTS Services
#Assigning network path,PGS (pair gain System).
#Programming the network and assigning the orders to field tech for jumpering
Apply Mode : Online
Last Date : 08th April 2016
Note: Open Below Link and Register Only 2015,2016,2017 freshers
Registration Link : Click Here
For More Details : Click Here
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